Last updated: September 25, 2026
We want you to love what you ordered from XrhrStore. If something is not right, this policy explains how to return or exchange an item and how refunds work.
1. Return Window
You may return eligible items within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.
2. Eligible Items
To be eligible for a return, the item must be:
- Unused, unworn and unwashed, in the same condition you received it;
- In its original packaging with all tags attached;
- Accompanied by proof of purchase (your order number or receipt).
3. Non-Returnable Items
For hygiene reasons and to keep our products in perfect condition, the following items cannot be returned unless they arrive damaged or defective:
- Underwear, intimates, swimwear and socks;
- Earrings and other pierced jewelry;
- Items marked as “Final Sale”;
- Gift cards.
4. How to Start a Return
- Email [email protected] with your order number, the item(s) you want to return and the reason for the return.
- We will reply with a return authorization and instructions. Please do not send items back without contacting us first; returns sent without authorization may not be processed.
- Pack the item securely and ship it to our returns facility:
XrhrStore Returns Facility
12012 Lambert Ave
El Monte, CA 91732, United States
We recommend using a trackable shipping service. We cannot be responsible for returns lost in transit.
5. Return Shipping Costs
- Damaged, defective or wrong item: we cover the return shipping cost, or we may send a replacement without requiring a return.
- All other returns (for example, change of mind or wrong size ordered): the customer is responsible for return shipping costs.
6. Refunds
Once your return arrives, we will inspect it and email you within 3 business days to let you know whether the refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or payment provider may need a few additional days to show the credit on your statement.
7. Exchanges
If you need a different size or color, contact us and we will help you exchange the item, subject to availability. If the item you want is out of stock, we will refund the returned item instead.
8. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or is not what you ordered, please email us within 7 days of delivery with your order number and photos of the item and packaging. We will make it right with a replacement or a full refund.
9. Order Cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be canceled, but you may return it under this policy after it is delivered.
10. Contact Us
For any questions about returns, exchanges or refunds, email us at [email protected].
