Last updated: September 25, 2026
Thank you for shopping with XrhrStore. We work hard to get your order to you quickly and safely. This policy explains how and when your order will be shipped.
1. Shipping Costs
We offer free standard shipping on all orders. Any shipping charges that apply to a specific destination or shipping method will be clearly shown at checkout before you pay.
2. Order Processing Time
Orders are processed within 1–2 business days (Monday through Friday, excluding US public holidays). Orders placed on weekends or holidays are processed on the next business day. During peak seasons or promotions, processing may take slightly longer; we will contact you if there is any significant delay.
3. Where We Ship From
All orders are shipped from our US fulfillment center:
XrhrStore Fulfillment Center
2500 E Belt Line Rd
Lancaster, TX 75146, United States
4. Delivery Times
- Contiguous United States: 3–5 business days after shipment.
- Alaska, Hawaii and US territories: delivery may take additional business days.
- International orders: where international shipping is available, delivery times vary by destination and customs processing. The estimated delivery time will be provided at checkout or in your shipping confirmation.
Delivery times are estimates that begin on the day your order ships, not the day it is placed. Carrier delays, weather and other events outside our control may occasionally extend delivery times.
5. Order Tracking
As soon as your order ships, you will receive a shipping confirmation email with your tracking number. You can also check your order status at any time on our Order Tracking page.
6. Customs, Duties and Taxes
Orders shipped outside the United States may be subject to import duties, taxes and customs fees charged by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. We are not responsible for delays caused by customs processing.
7. Shipping Address
Please make sure your shipping address is complete and correct. If you notice a mistake, contact us as soon as possible. We can update the address only before the order has shipped. We are not responsible for orders delivered to an incorrect address provided at checkout. Packages returned to us as undeliverable because of an incorrect or incomplete address may require an additional shipping charge to resend.
8. Lost, Delayed or Damaged Packages
- No tracking updates: if your tracking has not updated for 10 business days, or your package has not arrived within 10 business days after the estimated delivery date, please contact us and we will open an investigation with the carrier.
- Marked as delivered but not received: please check with neighbors and your local post office, then contact us within 7 days of the delivery date.
- Damaged in transit: contact us within 7 days of delivery with your order number and photos of the package and item. We will send a replacement or issue a refund.
9. Questions
If you have any questions about shipping, delivery or tracking, email us at [email protected] and include your order number. We typically reply within 24 hours on business days.
