Last updated: September 25, 2026
XrhrStore (xrhrstore.com, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website or make a purchase, how we use it, and the choices and rights you have.
1. Information We Collect
- Information you provide: your name, email address, phone number, billing and shipping addresses, account login details, and any messages you send to our support team.
- Order information: the products you buy, order amounts and payment confirmation. Payments are processed by our payment partners (such as PayPal); we do not receive or store your full card number.
- Information collected automatically: your IP address, browser and device type, pages visited, and information collected through cookies and similar technologies.
2. How We Use Your Information
- To process, ship and deliver your orders, including sending order and shipping confirmations;
- To handle returns, refunds, exchanges and customer support requests;
- To detect and prevent fraud and to keep our website secure;
- To operate, maintain and improve our website and services;
- To send you marketing emails, only where you have agreed to receive them. You can unsubscribe at any time using the link in any email;
- To comply with our legal and tax obligations.
3. Legal Bases for Processing (EEA and UK Visitors)
If you are located in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases: to perform our contract with you (processing and delivering your order); our legitimate interests (preventing fraud, securing and improving our website); your consent (marketing emails and non-essential cookies); and compliance with legal obligations.
4. How We Share Your Information
We share personal information only with service providers who help us run our business, and only as needed for them to provide their services:
- Payment processors, to process your payment;
- Fulfillment partners and shipping carriers, to deliver your order and handle returns;
- Website hosting, security and content delivery providers;
- Email service providers, to send order-related and support emails.
We may also disclose information when required by law or to protect our rights, customers or the public. We do not sell your personal information.
5. Cookies
We use cookies that are necessary for the website to work, such as keeping items in your shopping cart and keeping you logged in. We may also use cookies to understand how visitors use our website. You can control or delete cookies through your browser settings; however, disabling necessary cookies may prevent the cart and checkout from working.
6. International Data Transfers
Our service providers may process your information in countries other than your own, including the United States. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect your information.
7. Data Retention
We keep your personal information only for as long as needed for the purposes described in this policy, including to meet legal, tax and accounting requirements. Order records are generally kept for the period required by applicable tax laws.
8. Data Security
Our website uses encrypted connections (HTTPS), and payments are handled by secure payment providers. While we take reasonable measures to protect your information, no method of transmission or storage is completely secure.
9. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you and receive a copy of it;
- Correct inaccurate or incomplete information;
- Request deletion of your personal information;
- Object to or restrict certain processing, and withdraw your consent at any time;
- Request that we transfer your information to another service provider (data portability).
EEA and UK residents also have the right to lodge a complaint with their local data protection authority. California residents have the right to know what personal information we collect, use and disclose, to request its deletion or correction, and to opt out of the sale or sharing of personal information. We do not sell personal information, and we will not discriminate against you for exercising any of these rights.
To exercise any of these rights, email us at [email protected]. We may need to verify your identity before responding.
10. Children’s Privacy
Our website is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please email us at [email protected].
