Orders
How do I know my order was placed successfully?
After checkout, you will receive an order confirmation email. If you do not see it within an hour, please check your spam folder or contact us at [email protected].
Can I change or cancel my order?
Yes, as long as it has not shipped yet. Email us with your order number as soon as possible. Once an order has shipped, it can no longer be changed or canceled, but you can return it after delivery under our Refund & Return Policy.
What payment methods do you accept?
We accept PayPal, major credit and debit cards, Apple Pay and Google Pay, plus other local payment methods shown at checkout. All payments are processed securely, and we never store your full card details.
Shipping
How much does shipping cost?
Standard shipping is free on all orders.
How long will it take to receive my order?
Orders are processed within 1–2 business days and usually arrive within 3–5 business days after shipment in the contiguous United States. Alaska, Hawaii and US territories may take longer. See our Shipping Policy for details.
How can I track my order?
You will receive a tracking number by email as soon as your order ships. You can also check your order status on our Order Tracking page.
My tracking has not updated or my package has not arrived. What should I do?
Tracking can take up to 1–2 business days to update after shipment. If there is no update for 10 business days, or your package is more than 10 business days late, email us and we will look into it with the carrier.
Returns & Refunds
What is your return policy?
You can return eligible items within 30 days of delivery. Items must be unused, unworn, unwashed and in their original packaging with tags attached. Some items, such as underwear, swimwear and Final Sale items, cannot be returned for hygiene reasons.
How do I return an item?
Email [email protected] with your order number and the item you want to return. We will send you a return authorization and the return address. Please do not send items back without contacting us first.
Who pays for return shipping?
If the item is damaged, defective or not what you ordered, we cover return shipping. For other returns, such as a change of mind or the wrong size, the customer pays for return shipping.
When will I get my refund?
We inspect returns within 3 business days of receiving them. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may need a few extra days to show the credit.
My item arrived damaged or incorrect. What should I do?
We are sorry about that. Email us within 7 days of delivery with your order number and photos of the item and packaging, and we will send a replacement or issue a full refund.
Still have questions?
Email us at [email protected] or visit our Contact Us page. We usually reply within 24 hours on business days.
